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ITIL Service Operation

Purpose 

This application allows you to define your system architecture; including the servers, applications, and data flows; in order to help you monitor your system dependencies and backups, and recreate or upgrade your system if needed. 

Diagram showing the relationships between concepts in the ITIL Service Operation functionality.

Benefits 

  • Create a complete picture of your system architecture – Define the whole system, including the different types of devices and servers, the applications and databases that store and process the information, and the networks the information travels over. 
  • Monitor your data flows – Track how information moves through your system, and ensure that data that should be encrypted is never passed over an unsecure network. 
  • Manage changes – Defining each step in a change lets you double-check that all connections are re-initiated when one part of your system is upgraded, and helps you to progress smoothly through your changes without skipping steps or second-guessing. 

Features 

  • Track your devices, applications, and more so you can update or replace components where necessary 
  • Record incidents and problems with your system 
  • Process requests and changes 
  • Monitor dependencies and impacts 
Updated on July 30, 2024

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