This application helps you to maintain contact with your customers, in order to maintain a good relationship with them.
- Relate contracts and orders to invoices – Knowing which contract or order an invoice is related to helps you to renew contracts when required, and correct invoices if an order was changed or could not be filled.
- Consolidate contact information – Knowing how to contact all your customers and clients helps you to know main points of contact, and switch easily to your secondary contact if the primary is not available.
- Address and resolve complaints – Tracking the status of complaints helps you to resolve them quickly, and to the satisfaction of all involved.
- Track any contracts you have with your customers and clients
- contract duration, uploaded document
- Track contact information of customers and clients
- May have multiple contacts for each customer or client
- Record communications
- when, contact method, who, what
- Track and resolve complaints
- what, who, important dates, status, how it was resolved