ITIL Service Transformation

Purpose 

This application is used to track the project portfolios your business is working on, and the roadmaps and business cases created to describe how your business should move forward. 

Diagram showing the relationships between concepts in the ITIL Service Transformation functionality.

Benefits 

  • Agile governance made easy – Projects are divided into releases and iterations, which contain work items to define the tasks to be done. 
  • Rank order your work items – Defining the business value, technical value, and risk reduction of each work item, and considering the estimated effort and dependencies, lets you be confident in your priorities. 
  • Track your metrics – Add up the estimated effort of each work item to determine your progress rate, and track changes in your progress over time. 

Features 

  • Create and update your company roadmap 
  • Manage your projects’ progress using agile governance 
  • Record and resolve issues 
  • Integrated testing records for each work item 
  • Monitor dependencies to keep your teams working smoothly 
Updated on November 30, 2021

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