ITIL Service Strategy

Purpose 

This application lets you monitor your business activities at a strategic level, including creating business plans and value chains, and assigning responsibilities to business units. 

Diagram showing the relationships between concepts in the ITIL Service Strategy functionality.

Benefits 

  • Encourage high performance – Recording best practices will tell employees how to exceed your expectations, and encourage them to do so. 
  • Maximize productivity and efficiency – Monitoring the capabilities and utilization of your workforce allows you to identify and make any necessary changes in workforce composition, in order to run your organization as efficiently as possible. 
  • Easy online collaboration – Multiple people can quickly and efficiently provide feedback on challenges and options. 
  • Determine the best option – Consolidating feedback and ranking options helps you to uncover any weaknesses with the options, merge the best parts of many options and determine the best solution for your organization. 
  • Keep your organization current – Recording the rationale for policies, and reviewing them on time, helps you discard ones that are obsolete and keep those that are still useful. 

Features 

  • Consider multiple business contexts, business plans, value chains, and more 
  • Consider the costs and benefits of multiple solutions 
  • Track decision making and the underlying processes 
  • Create status reports 
  • Organize your policies 
  • Review and update your policies and procedures on a regular scheduled basis 
Updated on November 30, 2021

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